Accu-Chek®

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Frequently Asked Questions

If you have questions on how to use an Accu-Chek product, how to test your blood sugar, store your meter or strips, or any other topics, please search from our list of frequently asked questions below.

If you have a question that is not listed in the Frequently Asked Questions area of our website please visit our Accu-Chek Customer Support Site to get in contact with your local customer service.

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Products
Lancing Devices
Meter Systems

Testing
General Questions
Meter Maintenance
Storage

Top three most frequently asked questions

How do I obtain a drop of blood?
Answer:Thoroughly wash and dry your hands, and then massage a finger to encourage blood flow. Avoid using your index finger or thumb, since you use these digits most frequently. Prick the side of the finger with a lancing device. Press gently to encourage a small drop of blood to form.

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Is cleaning required for all Accu-Chek meters?
Answer:We recommend regular cleaning of the test strip guide and the measurement optics area of all Accu-Chek meters. In the professional market sector regular cleaning is even more important so as to minimise the risk of cross-contamination. To get more detailed instructions on cleaning your Accu-Chek meter, please review the corresponding Owner’s Booklets.

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How often should I test my blood sugar?
Answer:You should test your blood sugar level as often as your healthcare specialist recommends.

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Accu-Chek ActiveThe new Accu-Chek Active

More Meter for your Money! – The new Accu-Chek Active meter helps to ensure reliable results at every time. Its built-in diabetes management tools assist you to keep on track.

PerformaAccu-Chek Performa

The meter that thinks for itself! – The Accu-Chek Performa offers great performance due to its intelligent safety checks. Its technology enables a precise interaction of meter, test strip and safety chip.

VegetablesFasting

During fasting people with diabetes need to take special precautions to manage blood glucose levels and aim at avoiding hypoglycemia during the day and hyperglycemia at night. Find useful information with regards to this topic in the fasting section.

This website contains information on products which are targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin.