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FAQ Listing

Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.
Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.
Check whether the lancet number (or number of bars) is visible in the window. If not, turn the priming button until the lancet number (or bars) becomes visible. Check whether the yellow area in the transparent release button is visible. If this is the case, the lancing device is already primed and ready for use.
Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.
This can be caused by several reasons: The penetration depth is too shallow for your skin. Please select a higher penetration depth setting. The lancing device needs to be pressed firmly against the skin Check to ensure a lancet drum is inserted in the lancing device. Please also check the instructions of use of the lancing device.
The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilization, so you have plenty of time to use up your lancets.
No, the Accu-Chek Multiclix lancing device does not contain latex.
Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.
No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognized by the red stripes.
No, for safety and hygienic reasons, once you have changed the lancet this is not possible.
No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.
No, the Accu‑Chek Multiclix lancing device is intended for personal use only! It is only allowed to be used to obtain blood from one person. There is a risk of infections being transmitted if the lancing device is used by other people, even by family members, or if healthcare professionals use this lancing device to obtain blood from different people.