FAQ Listing
What is the right way to store the lancet drums?
Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.
What is the right way to clean the Accu-Chek Multiclix lancing device and how often should I clean it?
Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.
What if the Accu-Chek Multiclix lancing device does not prime?
Check whether the lancet number (or number of bars) is visible in the window. If not, turn the priming button until the lancet number (or bars) becomes visible.
Check whether the yellow area in the transparent release button is visible. If this is the case, the lancing device is already primed and ready for use.
What if I have problems changing to the next lancet?
Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.
What if I draw no blood at all?
This can be caused by several reasons:
The penetration depth is too shallow for your skin. Please select a higher penetration depth setting.
The lancing device needs to be pressed firmly against the skin
Check to ensure a lancet drum is inserted in the lancing device.
Please also check the instructions of use of the lancing device.
What happens if expired lancets are used?
The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilization, so you have plenty of time to use up your lancets.
Does the Accu-Chek Multiclix lancing device contain latex?
No, the Accu-Chek Multiclix lancing device does not contain latex.
Can I use a lancet more than once?
Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.
Can I reuse a lancet drum?
No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognized by the red stripes.
Can I re-select a lancet used before?
No, for safety and hygienic reasons, once you have changed the lancet this is not possible.
Can I change to the next lancet while the device is primed?
No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.
Can the Accu-Chek Multiclix lancing device be used on more than one person?
No, the Accu‑Chek Multiclix lancing device is intended for personal use only! It is only allowed to be used to obtain blood from one person. There is a risk of infections being transmitted if the lancing device is used by other people, even by family members, or if healthcare professionals use this lancing device to obtain blood from different people.
Are any of the materials used in the lancets likely to cause an allergic reaction?
Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free. The lancets are made of stainless steel, approved for medical purposes. This steel contains 18 % Chromium and approximately 9 % Nickel.
Which penetration depth setting should I use?
Your most comfortable penetration depth setting will depend on a few things:
Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you.
Your skin type. Softer, thinner skin requires a shallower setting than thicker skin.
The required blood sample. The more blood you require, the higher the setting you'll need.
If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain.
How do I use the Accu-Chek Multiclix lancing device?
Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.
How do I safely dispose of a used lancet drum?
The lancet drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country.
How do I run a blood glucose test on a non-fingertip testing site?
You can obtain capillary blood for blood glucose testing not only from the fingertips, but also from other sites (palm, forearm, upper arm, calf or thigh), so-called alternative site testing (abbreviated as: AST). To be able to obtain capillary blood from other sites, you have to replace the regular cap by a special cap, the Accu-Chek Multiclix AST cap. Consult your healthcare professional beforehand if you want to use blood from alternative sites for your blood glucose test. Please follow the instructions of use of the AST Cap insert.
How do I change the lancet drum?
Remove the cap from the lancing device. Remove the lancet drum from the lancing device. Upon removing the lancet drum, the blue ring on the lancet drum separates from the white cylinder. The blue ring on a used lancet drum can rotate freely and you can see two red stripes on the white cylinder. Insert a new lancet drum, white end first.
How does the Accu-Chek lancing devices help reduce pain?
The Accu-Chek FastClix, Accu-Chek Softclix and Accu-Chek Multiclix lancing devices use the unique Clixmotion technology. The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage.
See Health and Safety Information
- Choking hazard. Small parts. Keep away from children under the age of 3 years.
- Keep new and used batteries away from children. Ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Severe burns may occur within 2 hours of swallowing. If you think a battery might have been swallowed or placed inside any part of the body, seek medical attention immediately.
- If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Roche.